candubola Casino & Sportsbook FAQ

We at candubola require two documents for identity verification before your first withdrawal: (1) a copy of your KTP (Indonesian national identity card), and (2) proof of address from the last three months (utility bill, rental agreement, or bank statement). Upload clear colour photos of both sides of your KTP and a colour scan of your address proof. Our candubola compliance team reviews documents within one business day. If your address has changed since your KTP was issued, your address proof must show your current address. Verification helps us comply with anti-money-laundering regulations and protect your candubola account from fraud.

If you forget your candubola password, click "Forgot password?" on the login page. Enter the email address linked to your candubola account. We will send you a password reset link via email within a few minutes. Click the link, choose a new password, and confirm. Your new password takes effect immediately on candubola. If you do not receive the email, check your spam folder or contact our support team. For security, we never share candubola passwords via email — we only send reset links. If you cannot access the email address linked to your candubola account, our support team can help verify your identity and update your email before you reset your password.

We at candubola do not charge deposit or withdrawal fees — your candubola balance transfers are free. However, your bank or e-wallet provider (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) may apply their own fees. Check your e-wallet or bank app to see if a fee applies to your transaction before you confirm. On candubola, the amount you deposit is the amount that appears in your account (no hidden candubola fees). Likewise, when you request a withdrawal from candubola, the full amount is sent to your bank or e-wallet — we do not deduct anything. Some payment partners may hold transfers during Idul Fitri or other holidays; our support team can advise on timing during peak periods.

Yes, candubola supports all major Indonesian banks. For e-wallet, mobile banking, local payment, and online payment transfers, we offer virtual account numbers — you transfer from your personal bank account directly to your candubola virtual account. The transfer is instant or completes within one hour during business hours. Virtual accounts are safer than manually entering account details because the virtual number is unique to your candubola account and expires after each transaction. You can also deposit via e-wallets (e-wallet, mobile banking, local payment, online payment) or e-wallet for faster, often same-minute credit. Choose the method that suits you best — candubola accepts all of them. Your balance is available for betting or live-dealer play as soon as the deposit clears.

Our candubola platform covers major football leagues and tournaments: Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, La Liga, Serie A, and Piala Asia. We also offer Piala Indonesia matchdays and international qualifiers. Each match on candubola shows multiple markets — match winner, both teams to score, total goals, Asian handicap, and half-time/full-time results. Live betting is available for most fixtures, meaning candubola odds update in real time as the match progresses. We do not display exact odds in this FAQ (odds change constantly), but you can view the full candubola market list when you log in. Our live markets update every few seconds during play, helping you react to in-game developments.

We at candubola reward regular users through our loyalty tier system. Every time you bet or play a live-dealer game on candubola, you earn loyalty points based on your wager. Accumulate points to unlock higher tiers, each offering benefits such as faster withdrawals, exclusive match notifications, or birthday bonuses. Your candubola tier resets monthly; tier status is shown in your account settings. Higher tiers on candubola are earned through consistent activity, not one-time deposits — the programme encourages long-term engagement. Exact tier thresholds and benefits are detailed in your candubola account under "Loyalty Programme." Our support team can explain your current tier progress if you contact them.

Our candubola platform uses TLS encryption (HTTPS) to protect all data between your device and our servers. Your password is hashed and never stored in plain text. Your KYC documents (KTP, address proof) are encrypted separately and accessed only by our compliance team. We do not sell your personal information to third parties for marketing. Payment partners (mobile banking, local payment, online payment, banks) receive only the minimum information needed to process your transaction. Candubola data is retained according to regulatory requirements, typically seven to ten years for transaction records. If you suspect unauthorized access to your candubola account, change your password immediately and contact our support team via live chat.

You can contact our candubola support team in several ways. The fastest method is live chat, available during business hours — click the chat icon in your candubola account to start a conversation. For non-urgent issues, email our support address (found in your account menu). We respond to support emails within one business day. If you prefer a ticket number for your records, live chat generates one automatically. Include your candubola username, the date of the issue, and a clear description of your problem. Our team speaks English and Bahasa Indonesia. For account recovery or KYC verification help, provide your registered email and we will guide you through the process step-by-step.