candubolaPrivacy Policy

This page describes what we collect when you use candubola and how we keep that data protected. We at candubola take your privacy seriously. When you register an account, deposit funds via DANA or e-wallet, or place a bet on Liga 1 markets, we collect certain information necessary to operate our platform, verify your identity, and comply with applicable law.

We are transparent about how we use your data. We do not sell your personal information to third parties for marketing purposes. Our data processors in Jakarta, Surabaya, Bandung, and Medan follow strict access controls. This policy sets out our commitments and your rights regarding candubola account information.

Our privacy practices are designed to balance security, regulatory compliance, and service quality. If you have questions about how candubola handles your data, our support team is available in English and Bahasa Indonesia.

What information we collect on candubola

When you create a candubola account, we collect your email address and a password of your choice. We do not require your full name at registration — account opening is immediate. Before your first withdrawal from candubola, we ask for identity verification: a photo of your KTP (Indonesian identity card) and a utility bill or rental receipt showing your address.

We at candubola also collect transaction data. Every deposit, withdrawal, bet placed, and game outcome is logged on our systems. We record which payment method you used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking), the amount, and the timestamp. This data helps us detect fraud, resolve payment disputes, and maintain audit trails for compliance.

Our candubola platform collects behavioural data — which games you play, which markets you view, how long you remain logged in. This data is used for service improvement and fraud prevention, not sold to advertisers.

IP address and device info: We collect your IP address, browser type, and device identifier when you access candubola. This helps us identify suspicious access patterns and prevent account takeover.

How we use your data on candubola

We at candubola use your email to send account notifications (welcome message, withdrawal confirmation, support responses). We do not send unsolicited marketing emails unless you opt in separately. Your KTP and address proof are used solely for identity verification and are encrypted separately from your account profile.

Our candubola team uses transaction data to detect money laundering, fraud, and terms violations. If we detect suspicious patterns — for example, rapid deposits followed by immediate withdrawals, or accounts linked to known fraud rings — we investigate and may freeze your candubola account pending review.

We share your data with third-party processors as necessary: payment gateways (local payment, online payment, bank partners) receive minimal information to process your transaction. Our hosting providers (who operate candubola servers) may access anonymised data for system maintenance. We do not share your KTP or address proof with any third party except as legally required.

Legal disclosure: If law enforcement or a regulator requests your candubola data, we comply with valid legal process. We may not notify you of such requests if doing so would obstruct the investigation.

Our candubola data retention and security

We at candubola retain your account data for as long as your account is active, plus seven years after closure for compliance and dispute resolution. Your KTP photo and address proof are encrypted and retained separately for ten years to meet regulatory requirements.

Our candubola servers use TLS encryption for all data in transit (between your device and our platform). Your password is hashed and salted — we do not store it in plain text. Access to candubola user data is restricted to authorised staff who have signed confidentiality agreements.

Despite our security measures, candubola cannot guarantee absolute protection against data breaches. If we experience a security incident affecting your personal information, we will notify you via email and publish a notice on our platform. We recommend you change your candubola password if you suspect compromise.

Cookies and tracking on candubola

We at candubola use cookies to maintain your session (keeping you logged in) and to remember your language preference. These are session cookies that expire when you close your browser. We also use analytics cookies to understand how users interact with our platform — which pages are visited most, where users drop off, which payment methods are popular. This data is aggregated and not linked to your identity.

Our candubola platform does not use third-party tracking pixels or cross-site trackers. We do not share your browsing data with external advertisers. If you disable cookies in your browser, candubola will still function, but you may need to log in more frequently.

Your rights and data subject requests on candubola

You have the right to request a copy of your personal data held on candubola. To do so, contact our support team with your candubola email address. We will provide your data within 30 days. You also have the right to request correction of inaccurate information — for example, if your address on file has changed, email us and we will update candubola records.

You may request deletion of your candubola account and associated data. We will delete your account immediately, though we retain transaction records for seven years for compliance. You may also withdraw consent for certain data uses — for example, you can opt out of analytics tracking by contacting support.

If you believe we have violated your privacy rights, you may lodge a complaint with the relevant data protection authority in your jurisdiction. We encourage you to contact our support team first so we can address your concern directly.

Our candubola policy for minors

We at candubola do not knowingly collect data from minors (users under 18). Account opening requires you to confirm that you are at least 18 years old. If we discover that a candubola account belongs to a minor, we will immediately suspend that account and delete associated personal data.

Policy updates and contact information for candubola

We may update this privacy policy periodically to reflect changes in our practices or applicable law. Material changes will be notified via email to your candubola registered address. Continued use of candubola after such notification constitutes acceptance of the updated policy.

Our candubola team handles privacy requests via email (link in our FAQ section) or live chat during business hours. We respond to privacy inquiries within five business days. Our data protection officer is available to address concerns about how candubola processes your information. Thank you for trusting candubola with your data.